Shipping Policy

Riverglen Ceramics

At Riverglen Ceramics, we take great care in packaging and shipping our products to ensure they reach you safely. Since many of our décor items are fragile, we follow careful packing and handling procedures before dispatch.

Shipping Locations

We currently ship across most locations within India.
If your location is serviceable by our courier partners, we will be able to deliver your order.

Shipping Charges

Shipping charges are calculated based on the following factors:

• Delivery location
• Order size and weight
• Total order value
• Packaging requirements for fragile items

Once your order is placed, our support team will review the shipping details and inform you of the applicable shipping charges.

Shipping charges may vary depending on your location and the value of the order.

Your order will be processed for dispatch once the shipping charge confirmation is completed.

Order Processing Time

Orders are typically processed within 1–3 business days after order confirmation.

During peak seasons or high order volumes, processing times may be slightly longer.

Delivery Timeline

Estimated delivery timelines may vary depending on your location and courier partner availability.

Generally, deliveries are completed within 4–10 business days after dispatch.

Please note that delivery timelines are estimates and may vary due to logistics conditions or unforeseen delays.

Packaging

Since our products include fragile décor items such as idols and decorative pieces, we use protective packaging to minimize the risk of damage during transit.

Delivery Delays

While we work with reliable courier partners, delays may occasionally occur due to:

• Weather conditions
• Transport disruptions
• Regional logistics restrictions

Riverglen Ceramics is not responsible for delays caused by third-party courier services, but we will always assist customers in tracking and resolving delivery issues.

Order Tracking

Once your order is dispatched, tracking details will be shared with you via email or WhatsApp.